How soon can you deliver? We use the Royal mails first class service & normally deliver your pearl jewellery the very next day. What happens if I have made a mistake or decide I don't want the product, can I return it? Yes you can, that is no problem at all, simply re-pack our pearl jewellery securely & add the correct postage. Note: we check any items returned using an optical laser to make sure that they are the original goods we sent you. Once this is confirmed, we then issue a refund minus the cost of post & packing. What is a cultured pearl? The phrase "cultured pearl" or "freshwater pearl", refers to pearls that are grown inside a living shelled mollusk on a pearl farm, which has row upon row of pearls. The ideal pearl is perfectly round and smooth, however, many other shapes of pearl including baroque pearls occur. The pearls of old, as found in Royal crowns & jewellery, are usually very rare pearls that have occured naturally deep in the ocean. These pearls are extremely expensive, however, cultured pearls are real pearls that have occured naturally but have been farmed & range from the in-expensive to the very expensive. For more information on pearl history have a look at our Pearl history guide. Are your pearls real pearls? Yes they are! They are real cultured pearls which are just as real as pearls found deep in the ocean. They should not be confused with the fancy sounding word: faux. Faux pearls are not real pearls at all and the french name hides the fact that they are fake. This word can also be translated into meaning, "made to look like" or "artificial" & is pronounced as "Fo" not "Fox". Do cultured pearls require any special care? Yes, they do. In fact pearls are classed as Gemstones and are the only natural organic Gemstone available, in the world, as such they are precious items of jewellery. For more information on pearl care have a look at our Pearl care guide. How much is the post & packing? Typically, one item such as a pearl necklace would cost around £5 I have never used online shopping before, is it safe? Online shopping at www.pearlsofnature.co.uk is totally secure. However, to be on the safe side, please make sure that you have an up to date anti-virus program running on your PC. The well known brands are: Norton, Symantec, PC Doctor, McAfee, Avast, kaspersky & AVG, to name a few. If you don't have any anti-virus software then you can download a free copy of AVG here: www.avg.com Do you accept credit cards? Yes we do! We accept all the major credit cards via Paypal as a Paypal verified business.Plus you don't have to be a member of Paypal, as cards are accepted with or without a Paypal account What is Paypal? Paypal is a world wide secure credit card Payment system as well as major online banking brand where you can send or recieve payments. For more information visit here: www.paypal.co.uk How secure is your website? Very secure! When entering your personal details look out for the secure link which will say https:// instead of http:// before the URL www.pearlsofnature.co.uk. We use secure methods & have world standard monitoring in realtime plus SSL security from Comodo and website monitoring from SiteLock. Comodo ensures that our site is encrypted & locked so that nobody can intercept the information via the internet that you send to login, create, add or alter your personal details. Sitelock makes sure that our website has not been altered & the site is constantly tested for bugs or potential loopholes where viruses may enter, this helps to make sure that the website is totally secure. Look out for the logos on our site & feel free to click on them for more information:
What about my details & credit card information, are they safe too? Absolutely! In fact, all your credit/debit card details are handled by the bank directly, even we do not have access to them. The banks use the same encrypted methods that we use, to make sure that all your information is secure.
